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1.5

Purchased my son a pair of Havaianas and as usual, the strap broke.

The Blue Route Havaianas store refused to entertain any repair of replacement under their own 6 month product guarantee despite proof of purchase.

They cynically state that each purchase has to be registered, (without being able to explain what that entails) despite ever telling customers anything of the sort at the time of purchase.

They are in clear breach of the Consumer Protection Act. One has to question why a company would go to such lengths to weasel out of standing behind their own product? What exactly is the state of corporate governance if this type of conduct is endemic?

I encourage all affected consumers to lodge complaints with the Consumer Commission.

Reason of review: Bad quality.

Monetary Loss: $30.

Preferred solution: Repair or replacement in terms of the law.

Havaianas Cons: Guarantee dishonored, Poor corporate culture.

Location: F248, Blue Route Mall, 16 Tokai Rd, Tokai, Cape Town, 7945, South Africa

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